FAQs

Around 45 days before your lease ends, you’ll receive a notice with your renewal options. You can typically choose to renew for another 12 months or continue on a month-to-month basis at a slightly higher rate. If you plan to move out, you can submit a notice to vacate through your tenant portal, as long as we receive it before the first day of your final rental period.

A month-to-month lease means your agreement automatically renews each month. If you decide to move out, you’ll need to provide 30 days written notice. It also means your rent could be adjusted by the landlord with 30 days written notice, and the landlord can request that you vacate with 30 days written notice.

Our office is open Monday through Friday, 8:00 am – 4:00 pm, and we are closed daily from 12:00 pm – 1:00 pm for lunch.

Yes. Every time you renew or update your renter’s insurance, please send us a copy of your updated declarations page. Having proof of renter’s insurance on file is a requirement of your lease.

Unless your lease specifies otherwise, a 30-day written notice is required and must be received by the first day of your final rental period. For example, if your lease ends on 12/31, we must receive your notice by 12/1. Notices can be submitted conveniently through your tenant portal.

On move-in day, once we have a fully executed lease, received your move-in funds, and verified your utility setup, you’ll receive a text with a unique code to retrieve the keys directly from the property. This makes move-in easy and convenient.

Rent is due on the 1st of each month, even if it falls on a weekend or holiday. We offer several convenient ways to submit your payment:

• Tenant portal: Pay online anytime or set up automatic payments for peace of mind.
• In person: Bring your payment to our office before the 1st.
• Mail: Send your payment in advance to our office.
• Mail slot: Drop your payment in our office mail slot on the 1st. Be sure it’s in a sealed envelope with your name and property address.

We want paying rent to be simple and stress-free, so choose the method that works best for you.

If you need a repair, please submit a maintenance request through your tenant portal. If it’s an emergency, call our office in addition to submitting the request. Please note, if the repair is tenant-caused or no issue is found by the vendor, you could be responsible for the service fees.

Per your lease, any returned payment is subject to NSF and late fees. In some cases, online payments may no longer be accepted, and future rent must be submitted via certified funds.

Unless otherwise coordinated with your Asset Manager, please return keys to the Red Hawk office at: 2451 E. Baseline Rd, Ste. 410, Gilbert, AZ 85234 by 4:00 pm on your last lease day.

Yes. Please drop the keys through our mail slot in a secure envelope with your name and property address.

The first step is to have a rental analysis performed. This helps determine how much rent your property could potentially generate. 

Yes! While we specialize in property management, we also help our current clients buy and sell investment properties. 

Any remaining rent income, after repairs, is sent via direct deposit by the 15th of each month. Depending on your bank, it may take 3–5 business days to appear in your account. If the 15th falls on a weekend or holiday, funds will be processed on the business day prior.

When a tenant submits a repair request, we email you a copy of the work order and notify you which approved vendor has been dispatched. If the repair exceeds your maintenance limit per the Property Management Agreement, we will provide an estimate for your approval before work begins. Once completed, a copy of the invoice and any photos will be uploaded to your owner portal along with your monthly statement.

Please email a copy of the violation to our office as soon as possible. This allows us to address the issue quickly and efficiently.

If rent is not received by the 3rd of the month, we send a certified notice giving the tenant 10 days to pay or face eviction proceedings. If payment isn’t received within 10 days of the letter, the case is automatically sent to our attorney. All costs associated with the eviction are charged to the tenant. You will receive updates throughout the process.

When a tenant submits a notice to vacate, we notify you and confirm utility turn-on dates so we can perform the move-out inspection and maintain the property. Closer to the move-out date, your Asset Manager will coordinate with the tenant to schedule the inspection. If the tenant wants to be present, we meet them at the property and collect the keys. Otherwise, keys must be returned to our office by 4:00 pm on the last lease day. After inspection, we upload the report to your owner portal and provide recommendations for repairs to prepare the property for the next tenant.

Submit your information on our Vendors page. Once received, we will reach out with next steps. Applications for vendors are reviewed monthly. 

We pay bills weekly. We offer Direct Deposit to make getting your money fast and easy. If you sign up for direct deposit, once payment has been initiated you will be emailed a register of what invoices were included in the payment. If not, a check will be mailed to the address you provide on your W-9.

Once you are assigned to a work order, you will receive an email and a text with the work order as well as a link to your vendor portal. There you will update the work order, upload estimates, your invoices and photos of your work.